An important message for our patients using Patient Access
We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com. We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
**Flu Vaccinations Available Now**
Please book your flu appointments now via Patient Access or ring the surgery as soon as possible. It is extremely important that everyone eligible books in for their flu vaccines this year, please contact us to book yours now.
**Prescription Medicines Order Line**
From the 11th August 2021, you will be able to request medication through the medicine order line. You can do this by ringing 01246 588860 Monday to Friday 8am-4pm excluding bank holidays or you can email ddccg.northMOLonlinerequests@nhs.net with your name, the name of your GP surgery, your date of birth and contact number. The medicine order line will get back to you within 2 working days. You can continue to use patient access to request repeat prescriptions. Thornbrook Surgery will no longer be taking repeat prescription requests over the phone, ask my GP or email.
** Do you want to opt out of data sharing?**
NHS Digital has been directed to collect, process, analyse and disseminate general practice data to support the purposes set out in the GP Data for Planning and Research Direction 2021. This is a national initiative, and from July 1st 2021, patient data will be extracted from GP sysems on a daily basis; data will be encrypted in transit and pseudonymised.
As this is a statuatory obligation, practices are legally obliged to share this data, unless patients have opted out of having their data shared. If you as a patient want to opt out of your data being shared, apart from information used for your direct care, you have the option of registering a Type 1 Opt-out or a National Data Opt-out, or both.
If you wish to register your opt out choice, please use the following link:
Make your choice about sharing data from your health records - NHS (www.nhs.uk)
Alternatively you can email the practice at email@example.com for a copy of the Type 1 Opt-out form, or collect one from reception.
Information for those who have received an invite to book their COVID-19 vaccination
Please read the following letter with further information on what to expect when you attend for your vaccination:
Covid Vaccination Invitation letter
Please read the following patient information leaflet provided by Public Health England; Covid-19 Vaccination: A guide for older adults
Click on the link below to open the document:
Covid-19 Vaccination: A guide for older adults
Please do not contact the practice if you have not received an invite to book your appointment. You will be contacted in due course. Thank you.
**COVID vaccination update: November 2021**
We are now underway with inviting patients eligible for a booster Covid vaccination. NHS England may invite you 1-2 weeks before you reach your 6 months from your second dose to prebook an appointment. We are inviting a couple of days before you are due, so if you would rather come to the surgery, please wait for an invite from us or contact us after the 6 months.
You will either receive a text message or a phone call to book an appointment for a covid booster. Please do not come down to the Practice on the clinic days as you will not be offered a vaccination without an appointment.
Thank you all for your support and patience at this challenging time.
We are continuing to offer 1st and 2nd doses to those eligible.
Please note, if you are over 18 and have had a positive covid result, you cannot have a covid vaccination for 28 days. For under 18's who are not high risk, it must be at least 12 weeks.
**Changes to shielding guidance***
Update on returning Patient Access application forms: Deadline extended to 01/09/2020
The deadline for returning Patient Access application forms has been extended further and you now have until 01st September 2020 to return your forms.
Due to COVID -19 and in line with social distancing guidelines we recommend patients return their completed forms along with proof of ID & address to firstname.lastname@example.org, or alternatively post them back to the surgery.
Please be assured that no accounts will close before this date.
ANNUAL INFECTION CONTROL STATEMENT 19 - 20
This practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it. This statement has been produced in line with the Health and Social Care Act 2008 and details the practice’s compliance with guidelines on infection control and cleanliness between the dates of 1st August 2019 and 31st July 2020
Infection Control Statement 2020
COVID 19 update: Access to GP Practices 08/06/2020
If you or someone you live with HAS coronavirus symptoms ( a new continuous cough OR fever OR loss of/change in smell or taste) book a PCR covid test.
- stay at home.
- if your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS111 online coronavirus service. If you can't get help online, call 111.
- please do not go to your GP practice, community pharmacy dental practice or optician.
If you, or people you live with, DON'T HAVE coronavirus symptoms and you think you need primary care help and advice, don't delay:
- GP practices are there to help you get the care and advice you need.
- To protect you from coronavirus, your GP practice will try to help you remotely as much as possible:
- Contact the practice, either online via askmyGP or by phone to be assessed. Find out more here: https://www.nhs.nuk/health-at-home/
- You will be assessed and as far as possible you will receive advice or care via a video consultation, or over the telephone.
- If a face-to-face appointment is necessary, you will be advised on what to do. GP practices have measures in place to minimise any risk from coronavirus.
Please do not enter the practice unless you've been advised to. This will ensure we can continue to provide essential care safely.
This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information about this see:
***Coronavirus Letter to Patients***
Dear Thornbrook Patients,
We are aware that many people are worrying about Covid-19 infection and are trying everything they can to stay healthy. The best way to do this is to follow the up to date advice offered on the gov.uk website and NHS online. Please take social distancing and isolation seriously. This is your chance to slow the inevitable spread of this virus and shield the most vulnerable. Slowing the spread means that The NHS is more likely to cope with this.
There is some inaccurate advice being spread around social media urging all asthmatics and patients with COPD to ask their GP for a rescue pack of steroids and antibiotics. Some patients with COPD require this and will already be aware of it. A tiny handful of patients with severe / brittle asthma also require a rescue pack which will have been prescribed by a specialist and the patient will have been taught how and when to use it. For almost all other asthmatics this is not required. Please read on to find out why.
The medicines supply chain is no different from that of the supermarkets. There aren’t stockpiles of essential medicines. Increased demand rapidly leads to shortage. We are already seeing evidence of this. The NHS has told GPs and pharmacies not to issue larger than usual quantities of medicines. We cannot issue prescriptions early. We do not have the luxury of providing ‘just in case’ medicines patients haven’t needed in years; they will only be issued as part of a self-management plan that has already been agreed with your nurse or doctor at a past review.
Taking steroids can dampen down your immune response and there is evidence that if taken in early COVID infection they can actually make things worse for you. Antibiotics do not help with viruses. Viral coughs can still feel like they “are on your chest” it doesn’t mean that antibiotics will help. If you have symptoms of COVID infection and you start to feel short of breath please please go onto 111 online to find out what you need to do next. Shortness of breath is a common symptom of COVID infection and most people are ok to stay at home without any treatment. You may feel that self-medicating at home will help the NHS as you will not need to bother us when you feel short of breath. This is dangerous and may lead to people not seeking help when they need it.
There are people who will need antibiotics and steroids over the coming months. The best place to store these medicines is on the pharmacy shelves and not at home in everyone’s cupboards where we cannot access them when needed. If we do this a huge portion of these medications will get wasted and people who need them might have to go without.
Please help us with this crisis and ease the load on the NHS by following guidelines and only contacting us or phoning 111 if absolutely necessary. If we all work together we can try to minimise the impact.
Thank you for your understanding and please spread the message to your family and friends. These are very unusual times and the guidelines are changing rapidly. We will endeavour to keep systems in place and running smoothly even if it means staff working from home if unwell. We are grateful for your patience.
Dr Edwards, Dr Taylor, Dr Newbery, Dr Fielding, Dr Condliffe, Dr Hugo and Dr Austin.
***Coronavirus Update High Risk Patients***
If you are requesting information regarding high risk groups for self-isolation, please be aware that advice is constantly changing and the most up to date information we have at the Surgery comes from the below sources. Please refer to these sites for further information:
Over the next few weeks you will notice some maintenance work being carried out at the Surgery as we have new clinical flooring fitted throughout the Practice. Sorry for any disruption this may cause and we appreciate your patience at this time.
***Changes to patient access to online GP services****
Access to your patient record is available from 1st April 2020 via Patient Access, therefore we would like to encourage all current Patient Access account holders to complete the following form:Application form for online patient access
Please bring the completed form to the surgery with 1 photo ID and 1 proof of residency i.e. a passport and utility bill form of ID before 27th March 2020 to continue to have access to your account in line with the new guidelines. If you have no photo ID please bring in 2 proof of residency documents (mobile phone bills will not be accepted).
Please read the following information leaflet before completing your application form.
If we do not receive a completed form of ID by the 1st September 2020 your access to Patient Access will cease until we receive relevant documentation.
If you are housebound and have a Patient Access account please contact the surgery.
If you wish to create a proxy access account for someone age 13 or over please request a proxy access application form from reception in person or email email@example.com
You can visit the surgery between 08:00-18:00 Tuesday, Wednesday and Friday each week and between 08:00-20:00 Monday and Thursday each week to hand in the form and produce ID.
We would like to apologise for any inconvenience this may cause however patient confidentiality is paramount and as a surgery we have take the decision that this is the safest approach in protecting your data as your data security is a priority to us.
We hope to keep the disruption to the online service as minimal as possible.
Average GP earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Thornbrook Surgery in the last financial year was £47,782 before tax and National Insurance. This is for 6 part time GPs and 1 full time GP who worked in the practice for more than six months.
Statement of Purpose
The practice GPs, Practice Nurses and support staff are all committed to providing a high quality, safe and effective primary care service within a suitable environment. We aim to create a partnership which encourages patients and health care professionals to work together encouraging mutual respect, holistic care and continuous learning and training.
We are committed to improving clinical governance and evidence based practice and strives to provide monitored, audited and continually improving healthcare services. We are focused on safeguarding both children and adults.